Maintenance & Repairs
Reactive repairs and planned preventive maintenance programmes that reduce breakdowns, extend asset life, and keep your building operational.
Learn more →Expert Facilities Maintenance Management Across the UK
Reducing reactive call-outs by 80%. Senior-led maintenance management, work orders, sub-contractor oversight, statutory compliance and 24/7 helpdesk operations — all under one roof.
What We Do
Comprehensive Facilities Maintenance — End to End
From the first call to signed-off completion. We manage every stage of your maintenance operation so your building stays safe, compliant, and running.
Sub-contractor Management
Full oversight of sub-contracted trades — vetted, insured, competency-assessed, and performance-tracked. You never lose visibility.
Learn more →Work Orders & Job Records
Structured work order management from job creation to sign-off. Every task logged, assigned, tracked, and archived for audit purposes.
Learn more →Call-out Management
2-hour emergency response SLA. Call-outs coordinated, engineers dispatched, and every incident documented from first contact to resolution.
Learn more →Helpdesk Operations
Dedicated FM helpdesk managing inbound service requests by phone, email, and web form — triaged, assigned, and tracked to SLA.
Learn more →Reporting & Service Requests
Clear, regular reporting on jobs raised, completed, open work orders, SLA performance, and contractor activity. Full visibility, always.
Learn more →
How It Works
What Happens When You Call Us
Four clear steps from your first call to a fully documented job completion.
1
Call Received
Your call or request is answered and logged immediately — phone, email, or web form.
2
Job Logged & Assigned
A work order is raised, prioritised, and assigned to the right engineer or contractor.
3
Works Carried Out
Engineer attends within SLA. All work is overseen, documented, and photographed.
4
Completed & Signed Off
Job signed off, records archived, you receive confirmation. Audit trail complete.
Response Commitments
Published SLA Commitments
Unlike most large FM contractors, we publish our response time commitments openly. You know exactly what to expect before you sign anything.
2 hrs
Emergency
Immediate safety risk or critical system failure. Engineer on-site within 2 hours.
4 hrs
Urgent
Non-emergency fault affecting operations. Attended within 4 business hours.
72 hrs
Planned
Scheduled maintenance and non-urgent repairs. Booked and confirmed within 72 hours.
Annual
Statutory
All statutory inspections scheduled ahead of due dates. Zero missed compliance deadlines.
All SLAs confirmed in writing as part of your service agreement. Discuss your requirements →
Why Choose UKBPM
UKBPM vs Large FM Contractors
Senior involvement, transparent SLAs, and direct accountability — not buried under layers of account management.
| Factor | Large FM Contractor | UKBPM | Outcome |
|---|---|---|---|
| Emergency response | 4–8 hours typical; SLAs not always published | 2-hour SLA, published and contractual | ✓ Faster response |
| Senior involvement | Handled by junior account managers post-contract | Senior-led throughout; direct access to decision-makers | ✓ Better decisions faster |
| Transparency | Complex reporting structures; limited visibility | Regular plain-English reports; full job-level data | ✓ Full visibility |
| Sub-contractor control | Large supply chains; inconsistent quality | Vetted, insured, performance-tracked contractors | ✓ Consistent quality |
| Statutory compliance | Tracked across large portfolios; gaps can occur | 100% compliance rate; proactive scheduling | ✓ Zero compliance failures |
| Contract flexibility | Rigid multi-year contracts with exit penalties | Flexible agreements tailored to your operation | ✓ Lower risk |
| Reactive call-outs | Industry average; reactive-heavy operations | 80% reduction through PPM programmes | ✓ Lower costs |
Who We Work With
Industries & Sectors We Serve
From a single London office to a multi-site national estate — UKBPM delivers senior-led facilities maintenance management across every sector.
Office & Corporate HQ
Planned and reactive maintenance for commercial offices, Grade A buildings, and multi-tenanted business parks. Minimise downtime. Protect your tenants.
- Central London & City offices
- Out-of-town business parks
- Serviced office providers
Retail & Commercial Premises
Fast-response maintenance for retail units, shopping centres, and high-street properties. Keeping your stores trading and compliant 365 days a year.
- High-street retail units
- Supermarkets & convenience stores
- Leisure & entertainment venues
Healthcare & Care Homes
Statutory compliance is critical in healthcare. We manage gas, electrical, fire, water hygiene, and lift inspections with full audit trails and zero gaps.
- GP surgeries & dental practices
- Residential & nursing care homes
- Private health clinics
Education
Reliable FM for schools, academies, and universities. We work around term times, understand DfE compliance requirements, and keep learning environments safe.
- Academies & free schools
- Independent schools
- Further & higher education
Residential Blocks & Housing
Block management and communal area maintenance for residential landlords, housing associations, and managing agents. Tenants get fast responses; landlords get full records.
- BTR & PRS apartment blocks
- Housing associations
- Leasehold & service charge estates
Industrial & Logistics
Robust FM for warehouses, distribution centres, and light industrial units. We keep your plant running, dock equipment maintained, and statutory obligations covered.
- Warehouses & distribution hubs
- Manufacturing facilities
- Trade & industrial estates
Hospitality & Leisure
Hotels, restaurants, and leisure facilities require rapid response, presentable engineers, and zero disruption to guests. We deliver that, around the clock.
- Hotels & serviced apartments
- Restaurants & food venues
- Gyms & leisure centres
Public Sector & Charities
Transparent procurement, audit-ready documentation, and value-for-money FM for councils, government bodies, and third-sector organisations.
- Local authorities
- Registered charities
- Community & faith buildings
Geographic Coverage
London (all 32 boroughs) · South East · East of England · Midlands · North West · North East · UK-wide multi-site estates
Not sure if we cover your area? Contact us — we'll tell you within the hour.
Legal Obligations
Full Statutory Compliance Management
We manage all legally required inspections, certificates, and records. You stay compliant. We carry the paperwork.
Gas Safety
Annual CP12 certificates, Gas Safe registered engineers, boiler servicing and landlord compliance.
Electrical
EICR (5-yearly), PAT testing, emergency lighting and fixed wiring inspection and certification.
Fire Safety
Fire risk assessments (FRA), alarm systems (BS 5839), suppression, extinguisher inspection and door surveys.
Lifts & LOLER
6-monthly LOLER thorough examination, lift maintenance contracts, service log management.
Asbestos (CAR 2012)
Asbestos management surveys, R&D surveys, management plans and contractor briefings under CAR 2012.
Water Hygiene (L8)
Legionella risk assessments, L8/HSG274 compliance, water temperature monitoring and schematic records.
FAQ
Frequently Asked Questions
Common questions about our facilities maintenance management services.
UKBPM responds to emergency call-outs within 2 hours. Urgent non-emergency faults are attended within 4 hours. Planned maintenance is scheduled and confirmed within 72 hours. All response times are contractual commitments.
We manage gas safety (CP12), electrical (EICR, PAT), fire safety (FRA, BS 5839), lifts (LOLER 6-monthly), asbestos (CAR 2012 management and R&D surveys), and water hygiene (L8/HSG274 Legionella). All certificate records and audit trails are maintained and available on request.
All sub-contractors go through a 6-stage vetting process: insurance verification, qualifications check, site induction, competency assessment, ongoing performance tracking, and quarterly review. We do not use unvetted trades on your property.
Yes. You receive regular reports covering jobs raised, jobs completed, open work orders, SLA compliance, contractor performance, and upcoming statutory compliance dates. Reports are in plain English — no jargon, no spreadsheet overload.
UKBPM is based in London and provides facilities maintenance management across the UK. Whether you have a single building or a multi-site estate, contact us to discuss coverage for your specific locations.
Ready to Reduce Reactive Calls by 80%?
Tell us about your building and we will show you exactly how we can manage it — with published SLAs, full statutory compliance, and senior involvement throughout.